Legal
Shipping & Refunds
Last updated: 5 September 2026
Shipping Policy
1. Where We Ship
We deliver to all major addresses across the Republic of South Africa via our reliable and discreet delivery partner. We do not currently ship internationally.
2. Delivery Times
- Standard delivery: 3–5 working days after dispatch.
- Reserve and Drop 001 items ship within 4 weeks of the campaign closing — you'll receive a dispatch email as soon as your tin leaves our facility.
3. Delivery Fees
- Flat courier fee: R99 per order.
- Free delivery for premium members.
4. Discreet Packaging
Every LOUDMOUF™ order is packed in plain, unbranded outer packaging for your privacy.
5. Age Verification on Delivery
Our delivery partner may request proof of age (18+) on delivery. Please ensure a valid ID is available at the delivery address.
6. Failed Deliveries
If a delivery cannot be completed after two attempts, the order will be returned to us. Re-delivery will incur an additional courier fee.
Returns & Refunds Policy
We stand behind every tin of LOUDMOUF™. If something isn't right, we'll make it right — within the terms below and in line with the South African Consumer Protection Act, 2008.
1. 7-Day Return Window
You may request a return or exchange within 7 days of the order being fulfilled (delivered) if the product is:
- Defective on arrival;
- Damaged in transit; or
- Not the item you ordered.
2. Exclusions
The following items cannot be returned or exchanged:
- Gift cards.
- Products purchased on sale or with a promotional discount.
- Items that have been opened, used or tampered with (unless defective on arrival).
3. Questions
For shipping inquiries, return requests, or general questions, contact us at hi@loudmouf.co.za or WhatsApp +27 68 020 0749.